This page explains refunds in plain language. Our Terms of Service (Section 5) are the binding version; if this page and the Terms ever disagree, the Terms govern.
The 30-day money-back guarantee
If your first Premium purchase isn’t for you, ask within 30 days of buying and we’ll refund what you paid for it, in full.
- No questions. You can tell us why if you like; you don’t have to.
- Monthly or annual. It covers your first Premium purchase on either plan.
- Once per account. It applies to a first purchase only, and not to renewals.
- Premium ends when the refund goes through. Your account and everything you’ve logged stay on the free plan, exactly as they were.
The guarantee is a promotional offer, so we may change or withdraw it for future purchases. The terms published on the day you buy are the ones that apply to your purchase.
How to ask
- In the app: Settings → Subscription → Request a refund. The link appears while your guarantee window is open.
- By email: write to info@weirdworldmedia.com from the address on your account.
We process requests within 3 business days and email you when the refund is issued. Refunds go back to the original payment method; your bank usually shows them within 5 to 10 business days.
Everything else
Outside the guarantee, payments are final and non-refundable, except where the law requires otherwise. That includes renewals, partial billing periods, and time left after you cancel.
Cancelling is always easy, and always online. Settings → Subscription → Manage or cancel subscription. You keep Premium through the end of the period you’ve paid for, and nothing renews after that.
Billed in error? Write to info@weirdworldmedia.com first. Most problems are fixed quickly.
Renewal reminders
Annual subscriptions renew automatically. We email you about three weeks before each annual renewal with the date and the price, so a renewal is never a surprise.